CARTWHEEL / SUPPORT

A little help, right here.

Need a hand with Cartwheel? We’re here to help you get back to your day.

Use Kim Fisher’s contact form and include “Cartwheel” in your message. Tell us your app version, device, and what happened. Please leave out passwords, payment details, and sensitive health information.

How do I message or talk to Kim?

Open Coach and choose Message Kim to type. Choose Talk with Kim, then Start call, for a voice conversation. Allow microphone access when asked. During a call, you can mute your microphone or end the call.

How do I correct a meal estimate?

Review the foods and portions before saving. Adjust anything that looks off. AI estimates can miss ingredients, cooking oils, and serving sizes; product labels and measured portions can help you check them.

How do I manage my subscription?

On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Choose Cartwheel to see your plan or cancel renewal. Deleting the app or your Cartwheel account does not cancel an Apple subscription.

To restore an existing purchase, use Restore Purchases in Cartwheel’s subscription screen with the Apple Account used for the purchase. For billing or refund requests, visit Apple’s purchase support.

How do I delete my account?

In Cartwheel, open Settings → Account → Delete Account and follow the confirmation. This removes your account and its linked Cartwheel data. Uninstalling the app alone does not delete your account. If you cannot sign in, contact us using the form above.

Can I change permissions?

Yes. Change microphone, camera, notifications, and Health access in your device settings. You can also change AI-sharing choices in Cartwheel Settings. These choices apply to future sharing.

Trying the beta?

Install Apple TestFlight, then join the Cartwheel beta. Use TestFlight’s Send Beta Feedback option to report a problem. Beta features and limits may change.